Welcome to Koziol Houses Shop! We’re so glad you’ve chosen us to help you create a welcoming haven for your feathered friends. Our goal is to ensure your experience from order to delivery is as smooth and joyful as watching birds in your own garden.

Shipping Information

We ship our handcrafted birdhouses, feeders, and accessories worldwide (excluding Asia and a few remote regions).

Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Delivery Times:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery Time: 10-15 business days after shipment.
    • Cost: $12.95
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery Time: 15-25 business days after shipment.

You will receive a confirmation email with tracking information once your order has been shipped.

Our Return & Exchange Policy

We take immense pride in the quality of our products and want you to be completely delighted with your purchase. If something isn’t quite right, our friendly customer service flock is here to help.

We accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.

Please Note: Due to the custom and seasonal nature of some of our special items, the following products are considered final sale and cannot be returned or exchanged:
  • Custom or personalized items (e.g., specific Church Birdhouses or Vintage-Rustic pieces with custom engraving).
  • Any used or installed products (e.g., a Bird Bath that has been set up and filled with water).
  • Clearance items or products marked as “Final Sale”.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

  1. Contact Us: Within 15 days of delivery, please email our customer service team at [email protected]. Use the template below to ensure you provide all the necessary information.
  2. Wait for Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions on where to send your item. Please do not send anything back without an RMA number.
  3. Ship the Item: Carefully package the unused item in its original packaging. Include a copy of your order confirmation or packing slip. Ship the package to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it arrives back to us.
  4. Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange.

Return & Exchange Request Email Template

Copy and paste the text below into an email to [email protected] to get the process started quickly.

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Koziol Houses Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Order Date: [Date you placed the order]
Product Name(s): [Name of the product(s) you are returning]
Reason for Return/Exchange: [Please briefly state the reason]

Please provide the next steps and your return shipping address.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]

Refunds

If your return is approved, your refund will be processed to your original method of payment (Visa, MasterCard, JCB, or PayPal) within 5-7 business days after we receive the item.

Please note that original shipping costs are non-refundable. Depending on your bank or payment provider, it may take additional time for the refund to be reflected in your account.

Exchanges

We are happy to exchange an item for a different size or color, subject to availability. If the item you want is out of stock, we will process a refund instead.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us immediately at [email protected]. We will gladly send a replacement or correct the order at no extra cost to you. Please include photos of the damaged product or the incorrect item received.

Need Help?

Our customer service flock is always here to assist you. Don’t hesitate to reach out!

Email: [email protected]
Address: 2990 School House Road, Jackson, US 39201

Thank you for being a valued part of our community. We appreciate your trust and are committed to ensuring your experience with Koziol Houses Shop is as joyful as bird watching itself.

Happy Bird Watching,
The Team at Koziol Houses Shop