FAQ

Q: What makes Koziol birdhouses and accessories special?

A: Our products are handcrafted with a passion for nature and sustainability. We focus on quality materials and thoughtful design, from elegant copper roof birdhouses to reliable squirrel-proof feeders, ensuring they are not only beautiful additions to your garden but also durable and functional for our avian visitors.

Q: Do you offer products for specific types of birds or insects?

A: Absolutely! Our range includes specialized homes and feeders for bluebirds, butterflies, bees, and bats. We believe in supporting local ecosystems, and our variety ensures you can attract and nurture the specific wildlife you wish to welcome into your garden.

Q: How do I place an order?

A: Simply browse our collection, add your favorite items to your cart, and proceed to checkout. You’ll be guided through entering your details and choosing your preferred payment method.

Q: Do I need an account to shop?

A: While you can check out as a guest, creating an account allows you to track your orders, save your shipping preferences, and makes future shopping even quicker!

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.

Q: Is my payment information secure?

A: Yes, absolutely. We use secure encryption technology to ensure all your payment details are protected.

Q: Where do you ship to?

A: We ship our products globally! However, due to logistical constraints, we are currently unable to deliver to some remote areas and parts of Asia.

Q: What are my shipping options and costs?

A: We offer two reliable options:
– Standard Shipping ($12.95 flat fee): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipment.
– Free Shipping: For orders over $50, we use EMS. Processed in 1-2 days and delivered within 15-25 days after shipment.

Q: How long will it take to receive my order?

A: Please allow 1-2 business days for us to carefully process and pack your order. After that, delivery times depend on your chosen shipping method (10-15 days for Standard, 15-25 days for Free Shipping). You will receive a tracking number to follow your package’s journey.

Q: What is your return policy?

A: Your satisfaction is our priority. If you are not completely happy with your purchase, we accept returns within 15 days of delivery. Please contact us at [email protected] to initiate the process, and we’ll guide you through the simple steps.

Q: What condition do items need to be in for a return?

A: Items must be returned in their original, unused condition with all packaging intact to be eligible for a refund or exchange.

Q: How can I contact customer service?

A: Our dedicated team is here to help! For any questions regarding delivery, products, or returns, please email us at [email protected]. We’re proud to be part of your birding journey and happy to assist.